![]() If the end host () replies, the connection worked even if there are a few hops near the end with packet loss. As a security measure, the internal routers do not reply to PingPlotter, but will forward the packets on, so these hops can often be disregarded. These are internal routers within our data center. Note: PingPlotter will very often show 100% packet loss on 3 to 6 hops before the destination. When you send the data to your IT professional (or a support representative if requested), indicate what time the drops or slow downs occurred so that the occurences can be correlated with the PingPlotter data. At the end of the day, save the sample set data to a file so that it can be reviewed later. If you experience a dropped session or slowdown, note the time of the occurrence. Keep an instance of PingPlotter running in the background all day. Click the play icon button to begin testing.Use the following settings (depicted in screenshot):.Download and install the Standard version of PingPlotter from is not necessary to register or purchase this program during the free evaluation period).PingPlotter is particularly helpful in troubleshooting Virtual Office CS connectivity issues such as connection drops, slow data entry, and screen redraws. Using PingPlotter to troubleshoot connectivity issues The Freeware version is not able to save your connection test history to a file. You may download the Standard version of PingPlotter and try it free for 30 days from Important: Make sure you download or purchase the Standard or Pro version of PingPlotter and not the Freeware version. If an Internet router along the path is dropping connectivity, it should show up in PingPlotter. PingPlotter tests the connection by sending data packets ("pings") to the target address and tracing the path they take across the Internet. While this third-party utility is not developed by Thomson Reuters, support representatives may occasionally suggest that you use PingPlotter to pinpoint potential issues with your connection that may be affecting the performance of CS Professional Suite applications. This graph provides the three most important metrics graphed simultaneously: Jitter, Packet Loss, and Latency.PingPlotter, an application from Nessoft, LLC, is used to trace Internet connectivity issues. To provide the most complete information, we recommend running the test for a minimum of 2 hours or for at least the duration of your business hours, if not 24 hours. From this, the 8x8 Network Engineering team can provide recommendations to resolve the issue.Ī complete graph is created showing the results over the duration of the test. This information is read by 8x8’s Network Engineering team (or your IT Staff) to identify where packet loss or latency is being introduced into the call. Over time a graph is created to the right of the application providing statistics of packet loss and latency for each individual hop between your PC and the data center. The testing for Google will be used for a baseline. Right-click on Min and add the Maximum Latency field.In the target field type in, or the closest top-level domain for the region.Click the + at the top left of the program to create a new trace. ![]() Also ensure Focus is set to '' All'' and Interval is set to '' 2.5 seconds''.Right-click on the top bar, over Avg, Min, Cur, and check Maximum Latency.In the Target Name or IP field, enter the IP address of the recommended data center.After PingPlotter is installed and running:
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |